Priority 24
24x7 HW/SW support
Named HW engineer
4-hour response on-site hardware support
2-hour response for Bronze software support
License Subscription for Compaq O/S software and embedded L/P (i.e., EIS for
OpenVMS, unlimited users, and server extensions for Tru64 UNIX)
Condist update distribution for OpenVMS or Tru64 UNIX and their layered
products. (Layered products not included on Condist can be ordered
separately.)
Priority Silver
24x7 HW Support with Named Engineer, 4-hour response
24x7 Silver SW Support - Named Account Rep, 1-hour response Monday –
Friday, 8AM-5PM local time; 2-hour response remaining hours
License Subscription for Compaq O/S software and embedded L/P (i.e., EIS for
OpenVMS, unlimited users, and server extensions for Tru64 UNIX)
Condist update distribution for OpenVMS or Tru64 UNIX and their layered
products. (Layered products not included on Condist can be ordered
separately.)
Technical newsletter and SW activity review
Proactive Patch Notification
One (1) System Healthcheck per year
Priority Gold
24x7 HW support with Named Engineer, 4-hour response for on-site support
24x7 Gold SW support - Named Account Rep
30-minute callback (critical); 1-hour callback (non-critical)
License Subscription for Compaq O/S software and embedded L/P (i.e., EIS for
OpenVMS, unlimited users, and server extensions for Tru64 UNIX)
Condist update distribution for OpenVMS or Tru64 UNIX and their layered
products. (Layered products not included on Condist can be ordered
separately.)
Technical newsletter, SW activity review and 10 hours Upgrade impact
planning
Proactive Revision Management
Two (2) System Healthchecks per year
Mandatory pre-qualification required
Priority Gold
Executive
24x7 HW support with Named Engineer, two-hour response for on-site support
24x7 Gold SW support - Named Account Rep
30-minute callback (critical); one-hour callback (non-critical)
License Subscription for Compaq O/S software and embedded L/P (i.e., EIS for
OpenVMS, unlimited users, and server extensions for Tru64 UNIX)
Software update distribution on CD-ROM: OpenVMS or Tru64 UNIX and their
layered products (Layered products not included on Condist can be ordered
separately.)
Technical newsletter, SW activity review and 10 hours Upgrade impact
planning
Proactive Revision Management
Two (2) System Healthchecks per year
Customer site must be within 25 miles of a Compaq service location
Mandatory pre-qualification required
Program Features – Additional Services
QuickSpecs
Compaq AlphaServer DS10 (466 MHz)
DA - 10398 Worldwide QuickSpecs — Version 28 — 10/3/2001
Page 25
(35 paginas)
Manymanuals.com
Manymanuals.de
Manymanuals.fr
Manymanuals.it
Manymanuals.pl
Manymanuals.cz
Manymanuals.es
Manymanuals-pt.com
Comentarios a estos manuales