QuickSpecs
Compaq AlphaServer ES40
Compaq AlphaStation ES40
DA-10392 World Wide — Version 29 — June 26, 2001 30
Options
Step 20 −
−−
− Hardware and Software Support Services (continued)
Program Features – Principal Server (continued)
Priority 24
• 24x7 HW/SW support
• Named HW engineer
• 4-hour response on-site hardware support
• 2-hour response for Bronze software support
• License Subscription for Compaq O/S software and embedded L/P (i.e., EIS for
OpenVMS, unlimited users and server extensions for Tru64 UNIX
• Condist update distribution for OpenVMS or Tru64 UNIX and their layered
products. (Layered products not included on Condist can be ordered separately
Priority Silver
• 24x7 HW Support. Named Engineer, 4-hour response
• 24x7 Silver SW Support - Named Account Rep, 1-hour response Monday – Friday,
8AM-5PM local time; 2-hour response remaining hours
• License Subscription for Compaq O/S software and embedded L/P (i.e., EIS for
OpenVMS, unlimited users, and server extensions for Tru64 UNIX
• Condist update distribution for OpenVMS or Tru64 UNIX and their layered
products. (Layered products not included on Condist can be ordered separately)
• Technical newsletter and SW activity review
• Proactive Patch Notification
• One System Healthcheck per year
• 24x7 HW support with Named Engineer, 4-hour response for on-site support
Priority Gold
• 24x7 Gold SW support - Named Account Rep
• 30-minute callback (critical); 1-hour callback (non-critical)
• License Subscription for Compaq O/S software and embedded L/P (i.e., EIS for
OpenVMS, unlimited users, and server extensions for Tru64 UNIX
• Condist update distribution for OpenVMS or Tru64 UNIX and their layered
products. (Layered products not included on Condist can be ordered separately)
• Technical newsletter, SW activity review and 10 hrs Upgrade impact planning
• Proactive Revision Management
• Two System Healthchecks per year
• Mandatory pre-qualification required
Priority Gold Executive
• 24x7 HW support with Named Engineer, 2-hour response for on-site support
• 24x7 Gold SW support - Named Account Rep
• 30-minute callback (critical); 1-hour callback (non-critical)
• License Subscription for Compaq O/S software and embedded L/P (i.e., EIS for
OpenVMS, unlimited users, and server extensions for Tru64 UNIX.
• Software update distribution on CD-ROM: OpenVMS or Tru64 UNIX and their
layered products (L/P not on CDDS are ordered separately)
• Technical newsletter, SW activity review and 10 hrs Upgrade impact planning
• Proactive Revision Management
• Two System Healthchecks per year
• Customer site must be within 25 miles of a Compaq service location
• Mandatory pre-qualification required
(42 paginas)
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