As an alternative to our recommended support level, for customers who need to improve uptime with
responsive 24x7 product support:
HP Support Plus 24 helps you increase performance and availability with comprehensive, consistent
hardware and software services. Working with your IT team, HP Services engineers deliver onsite
hardware support and over-the-phone software support around-the-clock 365 days per year. Service
coverage encompasses HP products and selected multivendor hardware and software.
In addition, this convenient HP Care Pack packaged service makes software updates available to you at
substantial savings.
Choose Support Plus 24 when you need to:
Improve uptime with responsive hardware and software services available anytime
Cost-effectively obtain expert 24x7 multivendor hardware and software support
Enjoy consistent service coverage across geographically dispersed sites
Update HP and selected third-party software at a predictable cost
Take advantage of subscription savings on software updates
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6638EN.pdf
eSupport
eSupporteSupport
eSupport
HP eSupport is a portfolio of technology-based services that assist you with managing your business
environment - from the desktop to the data center.
Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to
manage the daily operations of your IT environment.
Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the support
portal, visit:
http://www.hp.com/support
Customer Technical
Customer TechnicalCustomer Technical
Customer Technical
Training
TrainingTraining
Training
HP Education Services
In today's cost-conscious business environment, IT professionals, developers, consultants and users face
an interesting challenge: how to keep up with the latest technologies and expand important skills while
delivering profitable results on current projects. To help address this challenge, HP offers innovative
training solutions that help keep you up-to-date on virtualization, server, storage, Insight Control, Citrix,
Microsoft® and open source/Linux-related topics-while spending less time away from business-critical
activities.
QuickSpecs
HP StorageWorks Rack-mount Kits
HP StorageWorks Rack-mount KitsHP StorageWorks Rack-mount Kits
HP StorageWorks Rack-mount Kits
Service and Support, HP Care Pack, and Warranty Information
DA - 10854 Worldwide — Version 59 — November 12, 2010
Page 9
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