Step 17 - Hardware and Software Support Services for Tru64 UNIX and OpenVMS
Step 17 - Hardware and Software Support Services for Tru64 UNIX and OpenVMSStep 17 - Hardware and Software Support Services for Tru64 UNIX and OpenVMS
Step 17 - Hardware and Software Support Services for Tru64 UNIX and OpenVMS
Select one of the optional HP Care Pack Service Packages described below that best support the customer's operational requirements for system
availability.
HP Care Pack Services
HP Care Pack ServicesHP Care Pack Services
HP Care Pack Services
HP Care Pack Services are available for AlphaServer systems running Tru64 UNIX or OpenVMS
operating systems. HP Care Pack Services are designed for customers who require support
beyond that provided by the hardware product warranty with coverage for both Principal server
systems and SSPs (Subsequent System Packages) - that meet a full range of customer support
requirements.
Program Features – Principal Server
Program Features – Principal ServerProgram Features – Principal Server
Program Features – Principal Server
HP Support Plus
HP Support PlusHP Support Plus
HP Support Plus
13 x 5 HW/SW support
4-hour response on-site hardware support
2-hour response for software support
License Subscription for HP O/S software and embedded L/P (i.e., EIS for OpenVMS, unlimited
users, and server extensions for Tru64 UNIX
Consolidated Software Media Update Distribution for OpenVMS or Tru64 UNIX and their
layered products. (Some Layered products are not included on Consolidated Software Media
Update Distribution and can be ordered separately.)
HP Support Plus 24
HP Support Plus 24HP Support Plus 24
HP Support Plus 24
24 x 7 HW/SW support
Named HW engineer
4-hour response on-site hardware support
2-hour response for software support
License Subscription for HP O/S software and embedded L/P (i.e., EIS for OpenVMS, unlimited
users and server extensions for Tru64 UNIX
Consolidated Software Media Update Distribution for OpenVMS or Tru64 UNIX and their
layered products. (Some Layered products are not included on Consolidated Software Media
Update Distribution and can be ordered separately.)
Program Features – Additional Services
Program Features – Additional ServicesProgram Features – Additional Services
Program Features – Additional Services
SSPs (Subsequent System
SSPs (Subsequent SystemSSPs (Subsequent System
SSPs (Subsequent System
Packages)
Packages)Packages)
Packages)
For HP Care Pack Support Plus and Support Plus 24
HW Support at same level as corresponding package for Principal server
License Subscription: HP O/S (where applicable)
Telephone support through Principal server covered by full support package
Installation
InstallationInstallation
Installation
Pre-installation review
Unpacking of equipment
Assemble and test
Basic product usage info
No software installation added
QuickSpecs
HP AlphaServer ES45
HP AlphaServer ES45HP AlphaServer ES45
HP AlphaServer ES45
Options
DA - 10994 North America — Version 41 — September 10, 2003
Page 36
(78 paginas)
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