Compaq PROLIANT ML370 Manual de usuario

ProLiant ML370Maintenance and Service GuideFourth Edition (June 2000)Part Number 143091-004Spare Part Number 158549-001Compaq Computer Corporation

Chapter 1Illustrated Parts CatalogThis chapter provides the illustrated parts breakdown and a spare parts list forCompaq ProLiant™ ML370 Servers. See

3-46 Compaq ProLiant ML370 Maintenance and Service GuideIntegrated Management LogOn servers supporting the Integrated Management Display, the Compaq

Diagnostics and Troubleshooting 3-47Viewing the Event List 1. From Compaq Insight Manager, select the appropriate server, then select View DeviceDat

3-48 Compaq ProLiant ML370 Maintenance and Service GuideEvent ListThe Event List displays the affected components and the associated error messages.

Diagnostics and Troubleshooting 3-49Table 3-17Event Messages continuedEvent Type Event Message ActionProcessorCorrectable ErrorThreshold exceededPro

3-50 Compaq ProLiant ML370 Maintenance and Service GuideRapid Error RecoveryCompaq servers provide rapid recovery services for diagnosing and recove

Diagnostics and Troubleshooting 3-51The available recovery features are: Software Error Recoveryautomatically restarts the server after a softwar

3-52 Compaq ProLiant ML370 Maintenance and Service GuideHardware RequirementsTo use this level of ASR-2 over a modem, you need the following: A Co

Diagnostics and Troubleshooting 3-53You can configure the server to start Compaq Utilities in four different ways: Without remote console support;

3-54 Compaq ProLiant ML370 Maintenance and Service GuideCompaq Integrated Remote ConsoleThe standard Compaq Integrated Remote Console performs a wid

Diagnostics and Troubleshooting 3-55The following ASR-2 flow chart shows you the sequence of events after a hardware or softwareerror occurs:Hardwar

1-2 Compaq ProLiant ML370 Maintenance and Service GuideMechanical Parts Exploded View23457861Figure 1-1. Mechanical parts exploded view

3-56 Compaq ProLiant ML370 Maintenance and Service GuideBooting into Compaq UtilitiesWhen you enable ASR-2 to start into Compaq Utilities and a crit

Diagnostics and Troubleshooting 3-57Table 3-19Compaq System Configuration Utility Pager Settings for Booting into Compaq Utilities continuedPager Da

3-58 Compaq ProLiant ML370 Maintenance and Service GuideTable 3-19Compaq System Configuration Utility Pager Settings for Booting into Compaq Utiliti

Diagnostics and Troubleshooting 3-59The System Configuration Utility setting should resemble the following when you enable ASRto restart into the op

3-60 Compaq ProLiant ML370 Maintenance and Service GuideASR-2 Integrated Management Log MessagesThe Integrated Management Log (IML) records memory e

Diagnostics and Troubleshooting 3-61Table 3-21ASR-2 IML Messages continuedMessage DescriptionNMI—PCI Bus Parity Error A parity error was detected on

3-62 Compaq ProLiant ML370 Maintenance and Service GuideRevision History TableSome errors can be resolved by reviewing changes to the server configu

Diagnostics and Troubleshooting 3-63Storage Fault Recovery TrackingThis feature tracks over 12 failure-indication parameters, such as timeouts, spin

3-64 Compaq ProLiant ML370 Maintenance and Service GuideRemote Service FeaturesCompaq servers have the following management features that you can ac

Diagnostics and Troubleshooting 3-65ROMPaq Disaster RecoveryThe following option should be utilized by any server that does not have a valid ROM ima

Illustrated Parts Catalog 1-3Mechanical Spare Parts ListTable 1-1Mechanical Spare Parts ListItem Description Spare Part NumberChassis1 Chassis 15798

3-66 Compaq ProLiant ML370 Maintenance and Service Guide 10. After successful completion of this process, a. Power down the server b. Remove the dis

Diagnostics and Troubleshooting 3-67Compaq Insight ManagerCompaq Insight Manager is the Compaq application for easily managing network devices.Compa

3-68 Compaq ProLiant ML370 Maintenance and Service Guide SNMP standards provide integration with other management products. Flexible network co

Chapter 4Connectors, Switches, and LED IndicatorsThis chapter provides connector, switch, and LED indicator information for CompaqProLiant ML370 Serve

4-2 Compaq ProLiant ML370 Maintenance and Service GuideCompaq ProLiant ML370 System Board ComponentsSee Table 4-1 for the names of the Compaq ProLia

Connectors, Switches, and LED Indicators 4-3Rear Panel ComponentsSee Table 4-2 for the names of the Compaq ProLiant ML370 rear panel components.1234

4-4 Compaq ProLiant ML370 Maintenance and Service GuideSwitchesThe Compaq ProLiant ML370 Server has two switchbanks (SW1 and SW2) located on thesyst

Connectors, Switches, and LED Indicators 4-5SW1 – System Identification Switch SettingsThe processor configuration switchbank (SW1) is an eight-posi

4-6 Compaq ProLiant ML370 Maintenance and Service GuideLED IndicatorsThis section contains graphics and tables showing LED indicator locations and f

Connectors, Switches, and LED Indicators 4-7RJ-45 ConnectorFigure 4-5 and Table 4-6 show the location and a description of the RJ-45 connector LEDin

1-4 Compaq ProLiant ML370 Maintenance and Service GuideSystem Components Exploded View152021a191913168221012261127a181714aFigure 1-2. System compon

4-8 Compaq ProLiant ML370 Maintenance and Service GuideSystem BoardFigure 4-6 and Table 4-7 show the location and meaning of the indicators.1234 5 6

Connectors, Switches, and LED Indicators 4-9Riser BoardFigure 4-7 and Table 4-8 show the location and meaning of the riser board indicator.11Figure

Chapter 5Physical and Operating SpecificationsThis chapter provides operating and performance specifications for the CompaqProLiant ML370 Server compo

5-2 Compaq ProLiant ML370 Maintenance and Service GuideSystem UnitTable 5-1System Unit SpecificationsDimensionsHeight (without feet) 45.52 cm (17.9

Physical and Operating Specifications 5-3Power SupplyTable 5-2Power Supply SpecificationsInput specificationsRated input voltage 100 – 240 VACRated

5-4 Compaq ProLiant ML370 Maintenance and Service GuideRedundant Power SupplyTable 5-3Redundant Power Supply SpecificationsInput specificationsRated

Physical and Operating Specifications 5-5Dual Inline Memory Modules (DIMM)Table 5-4DIMM SpecificationsSize 64-, 128-, 256-, 512 MB, or 1 GBSpeed 133

5-6 Compaq ProLiant ML370 Maintenance and Service GuideIDE CD-ROM DriveTable 5-6IDE CD-ROM Drive SpecificationsApplicable disk CD-ROM (modes 1 and 2

Physical and Operating Specifications 5-7Compaq Wide Ultra2 Hot-Plug SCSI Hard DrivesTable 5-7Compaq Wide Ultra2 Hot-Plug SCSI Hard Drive Specificat

5-8 Compaq ProLiant ML370 Maintenance and Service GuideIntegrated Dual Channel SCSI ControllerTable 5-8Integrated Dual Channel SCSI Controller Speci

Illustrated Parts Catalog 1-5System Components Spare PartsTable 1-2System Components Spare Parts ListItem Description Spare Part NumberSystem Compon

IndexAaccess panelslarge accesspart number 1-3removing 2-9removing, illustrated 2-9replacing 2-9right sidepart number 1-3removing 2-11remo

2 Compaq ProLiant ML370 Maintenance and Service Guidesoftware errorrecovery 3-53recovery boot option 3-53recovery time-out 3-53standby recover

Index 3remote maintenance 3-68viewing the event list 3-47Compaq Integrated Remote Consolefeatures 3-54Compaq Integrated Smart ArrayControllerl

4 Compaq ProLiant ML370 Maintenance and Service Guidetransporting parts safely 2-2workstationrecommendations 2-2environmental recovery 3-51err

Index 5correctable errorthreshold exceeded 3-48,3-49Diagnostic Error 3-60dirty data 3-36disable command issued 3-39drive (bay)drive X failed

6 Compaq ProLiant ML370 Maintenance and Service Guidepower AC overload 3-49power modulefailure 3-49not redundant 3-49power supplyfailure 3-4

Index 7Compaq Integrated Smart ArrayController upgrade module,removing 2-37CPU fan, removing 2-21DIMM slots on systemboard 2-31diskette drive,

8 Compaq ProLiant ML370 Maintenance and Service Guidetest error codes 3-29kitsdata cable, part number 1-5hardware, part number 1-6plastics, pa

Index 9right sidepart number 1-3removing 2-11removing, illustrated 2-11replacing 2-11small accesspart number 1-3removing 2-10removing, i

10 Compaq ProLiant ML370 Maintenance and Service GuideRrack conversion kit, part number 1-6rack front plate See front platerack warnings 2-4Ra

1-6 Compaq ProLiant ML370 Maintenance and Service GuideTable 1-2System Components Spare Parts List continuedItem Description Spare Part NumberCables

Index 11standby recoveryserver option 3-53server port 3-53time-out 3-53static electricity See electrostaticdischargestorage automatic recons

12 Compaq ProLiant ML370 Maintenance and Service GuideRiser Board ExpansionSlots 2-25Riser Board LED Indicator 4-9RJ-45 Connected LEDIndicators

Index 13Firmware Upgrade,accessing 3-5Health Driver 3-54IML Management utility,defined 3-47Inspectaccessing 3-2, 3-26description 3-2, 3-4p

Illustrated Parts Catalog 1-7Table 1-2System Components Spare Parts List continuedItem Description Spare Part NumberOptions continued42 9.1-GB, 1-in

Chapter 2Removal and Replacement ProceduresThis chapter provides subassembly/module-level removal and replacement procedures forCompaq ProLiant ML370

2-2 Compaq ProLiant ML370 Maintenance and Service GuideElectrostatic Discharge InformationA discharge of static electricity can damage static-sensit

Removal and Replacement Procedures 2-3Weight in kgWeight in lbAny product or assembly marked with these symbols indicates that thecomponent exceeds

NoticeThe information in this publication is subject to change without notice.COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OREDITORIA

2-4 Compaq ProLiant ML370 Maintenance and Service GuideWARNING: To reduce the risk of personal injury or damage to the equipment: If the server ism

Removal and Replacement Procedures 2-5Server Warnings and PrecautionsWARNING: To reduce the risk of personal injury from hot surfaces, allow the in

2-6 Compaq ProLiant ML370 Maintenance and Service GuideFront BezelNOTE: This procedure applies to the ProLiant ML370 tower model only.To open the f

Removal and Replacement Procedures 2-7Rack Front PlateNOTE: This procedure applies to the ProLiant ML370 rack-mountable model only.To remove the ra

2-8 Compaq ProLiant ML370 Maintenance and Service GuideFeetNOTE: This procedure applies to the ProLiant ML370 tower model only.To remove the feet f

Removal and Replacement Procedures 2-9Large Access PanelWARNING: To reduce the risk of personal injury from hot surfaces, allow internal systemcomp

2-10 Compaq ProLiant ML370 Maintenance and Service GuideSmall Access PanelWARNING: To reduce the risk of personal injury from hot surfaces, allow i

Removal and Replacement Procedures 2-11Right Side PanelNOTE: This panel does not exist on the rack-mountable model. This procedure applies to the t

2-12 Compaq ProLiant ML370 Maintenance and Service GuideDrives and Related ComponentsCompaq ProLiant ML370 Servers ship standard with a hot-plug dri

Removal and Replacement Procedures 2-13Cable Routing DiagramsCAUTION: When routing cables, always ensure that the cables are not in a position wher

ContentsAbout This GuideSymbols in Text...viiCom

2-14 Compaq ProLiant ML370 Maintenance and Service GuideSCSI Cable Diagram1122Figure 2-10. SCSI cable diagram: the three-device, terminated SCSI

Removal and Replacement Procedures 2-15Hot-Plug Drive CageTo remove the hot-plug drive cage: 1. Perform the preparation procedures. See “Powering D

2-16 Compaq ProLiant ML370 Maintenance and Service GuideIDE CD-ROM DriveTo remove the CD-ROM drive: 1. Perform the preparation procedures. See “Pow

Removal and Replacement Procedures 2-17Diskette DriveTo remove the diskette drive: 1. Perform the preparation procedures. See “Powering Down the Se

2-18 Compaq ProLiant ML370 Maintenance and Service GuideHard Drive BlankIMPORTANT: A hard drive blank must be installed in an unused hard drive slo

Removal and Replacement Procedures 2-19Hot-Plug SCSI Hard DriveTo remove a hot-plug SCSI hard drive: 1. Open the front bezel (tower model only). Se

2-20 Compaq ProLiant ML370 Maintenance and Service GuideRemovable Media Drive Bay BlankTo remove a removable media drive bay blank: 1. Open the fro

Removal and Replacement Procedures 2-21CPU FanTo remove the CPU fan: 1. Perform the preparation procedures. See “Powering Down the Server” earlier

2-22 Compaq ProLiant ML370 Maintenance and Service GuideI/O FanTo remove the I/O fan: 1. Perform the preparation procedures. See “Powering Down the

Removal and Replacement Procedures 2-23Power Switch with Cable and LED IndicatorsTo remove the power switch and cable assembly: 1. Perform the prep

iv Compaq ProLiant ML370 Maintenance and Service GuideRemoval and Replacement ProcedurescontinuedI/O Fan...

2-24 Compaq ProLiant ML370 Maintenance and Service Guide 6. Disconnect the power switch from the system board . 4Figure 2-20. Unplugging the powe

Removal and Replacement Procedures 2-25Riser Board Expansion Slots23456123456Figure 2-21. Riser board expansion slotsTable 2-2Riser Board Expansion

2-26 Compaq ProLiant ML370 Maintenance and Service GuideI/O Expansion Slot CoverTo remove an I/O expansion slot cover: 1. Perform the preparation p

Removal and Replacement Procedures 2-27I/O Expansion BoardTo remove an I/O expansion board: 1. Perform the preparation procedures. See “Powering Do

2-28 Compaq ProLiant ML370 Maintenance and Service GuideRiser Board and BraceTo remove the riser board and brace: 1. Perform the preparation proced

Removal and Replacement Procedures 2-29ProcessorTo remove the processor: 1. Perform the preparation procedures. See “Powering Down the Server” earl

2-30 Compaq ProLiant ML370 Maintenance and Service GuideProcessor Power ModuleTo remove the Processor Power Module: 1. Perform the preparation proc

Removal and Replacement Procedures 2-31MemoryCompaq ProLiant ML370 Servers ship standard with a 128-MB Synchronous DRAM(SDRAM) dual inline memory mo

2-32 Compaq ProLiant ML370 Maintenance and Service GuideTo remove an SDRAM DIMM: 1. Perform the preparation procedures. See “Powering Down the Serv

Removal and Replacement Procedures 2-33Power SupplyWARNING: To reduce the risk of electric shock, do not disassemble the power supply orattempt to

Contents vDiagnostics and TroubleshootingcontinuedRemote Service Features ...

2-34 Compaq ProLiant ML370 Maintenance and Service Guide 6. Disconnect all other power supply cables. 7. Remove the four Torx T-15 screws securing

Removal and Replacement Procedures 2-35Hot-Plug SCSI Drive BackplaneTo remove the hot-plug SCSI drive backplane: 1. Perform the preparation procedu

2-36 Compaq ProLiant ML370 Maintenance and Service GuideSystem BoardTo remove the system board: 1. Perform the preparation procedures. See “Powerin

Removal and Replacement Procedures 2-37Compaq Integrated Smart Array Controller UpgradeModuleNOTE: The Compaq Integrated Smart Array Controller upg

2-38 Compaq ProLiant ML370 Maintenance and Service GuideInternal Replacement BatteryWARNING: This server contains an internal lithium manganese dio

Chapter 3Diagnostics and TroubleshootingThis chapter describes software and firmware diagnostic tools available for all Compaq serverproducts. The sec

3-2 Compaq ProLiant ML370 Maintenance and Service GuideDiagnostic Tools Utility OverviewThese utilities were developed to assist in diagnosing probl

Diagnostics and Troubleshooting 3-3Table 3-1Diagnostic Tools continuedTool What it is How to run itArray DiagnosticsUtility (ADU)A Windows-based too

3-4 Compaq ProLiant ML370 Maintenance and Service GuideDefault ConfigurationWhen the system is first powered up, the system ROM detects the unconfig

Diagnostics and Troubleshooting 3-5Utilities AccessThe Compaq SmartStart and Support Software CD contains the SmartStart program and manyof the Comp

3-6 Compaq ProLiant ML370 Maintenance and Service GuideRunning the Utilities from Diskette Run the utilities from their individual diskettes. If y

Diagnostics and Troubleshooting 3-7Power-On Self-Test (POST)POST is a series of diagnostic tests that run automatically on Compaq computers when the

3-8 Compaq ProLiant ML370 Maintenance and Service GuideTable 3-2POST Error MessagesError Code Audible Beeps Probable Source of Problem Recommended A

Diagnostics and Troubleshooting 3-9Table 3-2POST Error Messages continuedError Code Audible Beeps Probable Source of Problem Recommended Action175 -

3-10 Compaq ProLiant ML370 Maintenance and Service GuideTable 3-2POST Error Messages continuedError Code Audible Beeps Probable Source of Problem Re

Diagnostics and Troubleshooting 3-11Table 3-2POST Error Messages continuedError Code Audible Beeps Probable Source of Problem Recommended ActionZZ-3

3-12 Compaq ProLiant ML370 Maintenance and Service GuideTable 3-2POST Error Messages continuedError Code Audible Beeps Probable Source of Problem Re

Diagnostics and Troubleshooting 3-13Table 3-2POST Error Messages continuedError Code Audible Beeps Probable Source of Problem Recommended Action1702

3-14 Compaq ProLiant ML370 Maintenance and Service GuideTable 3-2POST Error Messages continuedError Code Audible Beeps Probable Source of Problem Re

Diagnostics and Troubleshooting 3-15Table 3-2POST Error Messages continuedError Code Audible Beeps Probable Source of Problem Recommended Action1731

About This GuideThis maintenance and service guide is a troubleshooting guide that can be used for referencewhen servicing Compaq ProLiant ML370 Serve

3-16 Compaq ProLiant ML370 Maintenance and Service GuideTable 3-2POST Error Messages continuedError Code Audible Beeps Probable Source of Problem Re

Diagnostics and Troubleshooting 3-17Table 3-2POST Error Messages continuedError Code Audible Beeps Probable Source of Problem Recommended Action1774

3-18 Compaq ProLiant ML370 Maintenance and Service GuideTable 3-2POST Error Messages continuedError Code Audible Beeps Probable Source of Problem Re

Diagnostics and Troubleshooting 3-19Table 3-2POST Error Messages continuedError Code Audible Beeps Probable Source of Problem Recommended Action1778

3-20 Compaq ProLiant ML370 Maintenance and Service GuideTable 3-2POST Error Messages continuedError Code Audible Beeps Probable Source of Problem Re

Diagnostics and Troubleshooting 3-21Table 3-2POST Error Messages continuedError Code Audible Beeps Probable Source of Problem Recommended Action1786

3-22 Compaq ProLiant ML370 Maintenance and Service GuideTable 3-2POST Error Messages continuedError Code Audible Beeps Probable Source of Problem Re

Diagnostics and Troubleshooting 3-23Table 3-2POST Error Messages continuedError Code Audible Beeps Probable Source of Problem Recommended Action1789

3-24 Compaq ProLiant ML370 Maintenance and Service GuideTable 3-2POST Error Messages continuedError Code Audible Beeps Probable Source of Problem Re

Diagnostics and Troubleshooting 3-25Table 3-2POST Error Messages continuedError Code Audible Beeps Probable Source of Problem Recommended Action1797

viii Compaq ProLiant ML370 Maintenance and Service GuideCompaq Technician NotesWARNING: Only authorized technicians trained by Compaq should attemp

3-26 Compaq ProLiant ML370 Maintenance and Service GuideDiagnostics SoftwareTest Error Codes Tables include all test error codes generated by Compaq

Diagnostics and Troubleshooting 3-27100-199, Primary Processor Test Error CodesThe 100 series of diagnostic error codes identifies failures with pro

3-28 Compaq ProLiant ML370 Maintenance and Service Guide200-299, Memory Test Error CodesThe 200 series of diagnostic error codes identifies failures

Diagnostics and Troubleshooting 3-29300-399, Keyboard Test Error CodesThe 300 series of diagnostic error codes identifies failures with keyboard and

3-30 Compaq ProLiant ML370 Maintenance and Service Guide500-599, Graphics Controller Unit Test Error CodesThe 500 series of diagnostic error codes i

Diagnostics and Troubleshooting 3-31600-699, Diskette Drive Test Error CodesThe 600 series of diagnostic error codes identifies failures with disket

3-32 Compaq ProLiant ML370 Maintenance and Service Guide1200-1299, Modem Communications Test Error CodesThe 1200 series of diagnostic error codes id

Diagnostics and Troubleshooting 3-336500-6599, SCSI Hard Drive Test Error CodesThe 6500 series of diagnostic error codes identifies failures with SC

3-34 Compaq ProLiant ML370 Maintenance and Service Guide6700-6799, SCSI Tape Drive Test Error CodesThe 6700 series of diagnostic error codes identif

Diagnostics and Troubleshooting 3-35Array Diagnostic Utility (ADU)Array Diagnostic Utility (ADU) is a Windows-based software tool designed to run on

About This Guide ixIntegrated Management DisplaySome Compaq server models include a Compaq Integrated Management Display (IMD), anintegrated, 16 × 4

3-36 Compaq ProLiant ML370 Maintenance and Service GuideTable 3-16ADU Diagnostic MessagesMessage Description Recommended ActionAcceleratorboard notd

Diagnostics and Troubleshooting 3-37Table 3-16ADU Diagnostic Messages continuedMessage Description Recommended ActionAcceleratorstatus: ExcessiveECC

3-38 Compaq ProLiant ML370 Maintenance and Service GuideTable 3-16ADU Diagnostic Messages continuedMessage Description Recommended ActionAdapter/NVR

Diagnostics and Troubleshooting 3-39Table 3-16ADU Diagnostic Messages continuedMessage Description Recommended ActionController is notconfiguredIf c

3-40 Compaq ProLiant ML370 Maintenance and Service GuideTable 3-16ADU Diagnostic Messages continuedMessage Description Recommended ActionDrive (bay)

Diagnostics and Troubleshooting 3-41Table 3-16ADU Diagnostic Messages continuedMessage Description Recommended ActionError occurredreading RIS copyf

3-42 Compaq ProLiant ML370 Maintenance and Service GuideTable 3-16ADU Diagnostic Messages continuedMessage Description Recommended ActionLogical Dri

Diagnostics and Troubleshooting 3-43Table 3-16ADU Diagnostic Messages continuedMessage Description Recommended ActionLoose cabledetected—logical dri

3-44 Compaq ProLiant ML370 Maintenance and Service GuideTable 3-16ADU Diagnostic Messages continuedMessage Description Recommended ActionSCSI Port x

Diagnostics and Troubleshooting 3-45Table 3-16ADU Diagnostic Messages continuedMessage Description Recommended ActionWarning bitdetectedA monitor an