Service and Support
Service and SupportService and Support
Service and Support
HP Care Pack Services offer upgraded service levels to extend and expand your standard product
warranty with easy to buy, easy to use support packages that help you make the most of your hardware
and software investments. They let you choose the support levels that meet your business requirements,
from basic to mission-critical. They help you contain total cost of ownership.
HP Care Pack warranty extensions can be purchased along with HP products to cost-effectively upgrade
or extend your warranty. For many products, post-warranty HP Care Pack Services are available when
your original warranty has expired.
Why purchase an HP Care Pack service?
Why purchase an HP Care Pack service?Why purchase an HP Care Pack service?
Why purchase an HP Care Pack service?
Your standard warranty protects against product defects. HP Care Pack Services help you guard
against unplanned downtime, which can reduce your productivity and profitability. These
convenient service packages:
Protect your investment in HP products
Provide consistent, predictable levels of support across your entire department or business
Ease budget planning with fixed-cost support that includes parts and labor
Give you direct access to proven technical and problem-solving expertise
Offer a choice of response-time and repair-time commitments
Deliver prompt, measurable results
Are available whenever and wherever you do business
NOTE:
NOTE:NOTE:
NOTE:
HP Care Pack availability may vary by country and product.
Supporting your Adaptive Enterprise journey
Supporting your Adaptive Enterprise journeySupporting your Adaptive Enterprise journey
Supporting your Adaptive Enterprise journey
HP Services helps you make the Adaptive Enterprise real for your organization. The breadth, depth, and
quality of HP hardware and software support services can help you
improve the performance
improve the performance improve the performance
improve the performance
of your IT
support processes and resolve the complex software and hardware problems that tax user productivity.
HP Care Pack services help you
increase IT environment stability, efficiency, and agility
increase IT environment stability, efficiency, and agilityincrease IT environment stability, efficiency, and agility
increase IT environment stability, efficiency, and agility
from the
desktop to the data center, and improve the productivity of your employees.
Warranty and Services
Warranty and ServicesWarranty and Services
Warranty and Services
Included with the Product
Included with the ProductIncluded with the Product
Included with the Product
Services included with the XP12000:
Hardware site preparation.
Array installation and start up.
Warranty level of hardware reactive support is 2 years, 24×7, 4 hour response on critical repairs.
Next calendar day response for all other repairs.
Proactive 24 proactive services
Software support-1 year of 24×7 support services, which includes LTU, right to new versions,
documentation, phone in assistance and access to the IT Resource Center
Software enablement is bundled in with each individual software title.
QuickSpecs
HP StorageWorks XP12000 Disk Array
HP StorageWorks XP12000 Disk ArrayHP StorageWorks XP12000 Disk Array
HP StorageWorks XP12000 Disk Array
Service and Support, HP Care Pack, and Warranty Information
DA - 12072 Worldwide — Version 4 — May 16, 2005
Page 8
(7 paginas)
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