Compaq 353803-B22 - StorageWorks Modular Smart Array 1000 SAN Starter Manual de usuario descargar pdf (Pagina 16)

Software Product

Services

Software product services

Product support provides the customer access to HP's experienced technical support

resources, as well as access to HP's Information Services database for support on a variety of multi-

vendor/multiplatform software products. Product support includes escalation and problem coordination with the

appropriate engineering group. HP Services offer a variety of options to allow you to tailor your product service to

meet the needs of your organization. Basic warranty on products can be uplifted from day one to ensure you

receive the service you need when you need it.

Warranty and support

HP warrants only that the software media will be free of physical defects for a period of ninety (90) days from

delivery.

The following services are offered as HP Care Pack Services at the time of software product order:

Software Technical Support 24 x 7 (1 and 3 years) is available 24 hours per day, Monday through Sunday,

including holidays (includes phone-in software technical support 24 x 7 and software product and

documentation updates).

Installation Service (software installation) and Installation and Startup Service (software installation,

configuration, startup testing and knowledge transfer).

HP Care Pack services must be ordered with the product and are prepaid.

For tailored support contracts based on personalized statement of work contact your local support center via

http://www.HP.com/support

Secure Path software services

Software product services included with Secure Path: One year of Software Technical Support 24 x 7 HP

Care Pack Services (includes phone-in software technical support 24 x 7 and software product and

documentation updates).

HP Care Pack services are available to upgrade the one year of Software Technical Support 24 x 7 included

with the Secure Path product to 3 full years.

Installation service (software installation)

For additional software product services information for North American HP Care Pack services, as well as

orderable part numbers, please refer to the URLs listed below:

All storage services:

http://www.hp.com/hps/storage/

All HP Care Pack Services:

http://www.hp.com/hps/carepack/storage/cp_networked.html

Software Support HP Care Pack Services:

http://www.hp.com/hps/carepack/software/cp_storage.html

Installation and Startup Services:

http://www.hp.com/hps/storage/ns_implementation.html

If you have specific service questions contact your local HP representative. Contact information for your local area

can be found at:

http://www.compaq.com/support

Maintenance releases, bug fixes and software patches are available at:

http://www.compaq.com/support/sanworks

Hardware Product

Services

Installation services that include basic installation and Installation and Startup

On-site maintenance (includes warranty support)

Response time upgrades during the warranty period

Post-warranty coverage

RAID setup and performance consulting via statement of work

Migration service consulting via statement of work

Environmental, Mission Critical Services

For additional hardware installation and maintenance information, please refer to the URLs listed below:

http://h18005.www1.hp.com/services/carepaq/us/install/

http://h18005.www1.hp.com/services/carepaq/us/hardware/

QuickSpecs

HP StorageWorks Modular Smart Array 1000

QuickSpec Specific for Intel and PA-RISC based

Servers Only

Service and Support, HP Care Pack and Warranty Information

DA - 11033 Worldwide — Version 20 — July 16, 2004

Page 16

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QuickSpecs 1

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