QuickSpecs
Compaq AlphaServer ES45
DA-10994 World Wide — Version 20 — June 27, 2002 26
Options
Step 19 −
−−
− Hardware and Software Supplemental Support Services −
−−
− Optional
• Select one of the optional CarePaq Priority Service Packages described below that best supports the
customer’s operational requirements for system availability.
CarePaq Priority Services
• CarePaq Priority Services are available for AlphaServer systems running Tru64
UNIX or OpenVMS operating system. Priority Services are designed for the
growing number of customers who need support beyond the basic warranty. It
offers six service packages – Warranty Plus, Priority, Priority 24, Priority Silver,
Priority Gold, and Priority Executive with coverage for both Principal servers
systems and SSPs (Subsequent System Packages) - that meet a full range of
customer support requirements.
Program Features – Principal Server
Warranty Plus
• 9 x 5 HW/SW support
• Next Business Day on-site hardware support
• 2-hour response for Bronze software support
• License Subscription for Compaq O/S software and embedded L/P (unlimited
users and server extensions for Tru64 UNIX)
Priority
• 9 x 5 HW/SW support
• 4-hour response on-site hardware support
• 2-hour response for Bronze software support
• License Subscription for Compaq O/S software and embedded L/P (i.e., EIS for
OpenVMS, unlimited users, and server extensions for Tru64 UNIX)
• Consolidated Software Media Update Distribution for OpenVMS or Tru64 UNIX
and their layered products. (Some layered products on Consolidated Media
Update Distribution can be ordered separately.)
Priority 24
• 24 x 7 HW/SW support
• Named HW engineer
• 4-hour response on-site hardware support
• 2-hour response for Bronze software support
• License Subscription for Compaq O/S software and embedded L/P (i.e., EIS for
OpenVMS, unlimited users and server extensions for Tru64 UNIX)
• Consolidated Software Media Update Distribution for OpenVMS or Tru64 UNIX
and their layered products. (Some layered products on Consolidated Media
Update Distribution can be ordered separately.)
Priority Silver
• 24 x 7 HW Support. Named Engineer, 4-hour response
• 24 x 7 Silver SW Support - Named Account Rep, 1-hour response Monday –
Friday, 8AM-5PM local time; 2-hour response remaining hours
• License Subscription for Compaq O/S software and embedded L/P (i.e., EIS for
OpenVMS, unlimited users, and server extensions for Tru64 UNIX)
• Consolidated Software Media Update Distribution for OpenVMS or Tru64 UNIX
and their layered products. (Some layered products on Consolidated Media
Update Distribution can be ordered separately.)
• Technical newsletter and SW activity review
• Proactive Patch Notification
• One System Healthcheck per year
(91 paginas)
(128 paginas)
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