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Troubleshooting 16-1
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Karen Williams Saved by: Karen Williams Saved date: 05/29/00 6:03 PM
Pages: 20 Words: 3755 Template: c:\template\ref\ref.dot
Part Number: 168893-001 File name: CH16.doc
chapter
16
T
ROUBLESHOOTING
Problems that occur while using the computer may originate with
the computer, the operating system, a software application, or an
optional docking base or external device:
■
For problems that may not originate with the computer, refer
to your operating system, docking base, software application,
or external device documentation.
■
For problems that may originate with the computer or system
software, refer in this chapter
❏
First, to the “Quick Solutions Checklist.”
❏
Then, to the troubleshooting tables.
■
If the problem persists, refer in this guide to
❏
Chapter 14, for information about checking configurations
and running diagnostic tests.
❏
Appendix A, for information about using the Compaq
Support Forum or contacting a Compaq authorized dealer,
reseller, or service provider.
IMPORTANT:
If you take the computer to a Compaq authorized
dealer, reseller, or service provider for service, provide all
necessary passwords.
- EFERENCE 1
- SING THE 2
- Contents v 4
- ECURING THE 5
- Contents ix 8
- Contents xi 10
- AKING A 11
- OOK AT THE 11
- Top Components 12
- Left Side Components 13
- Right Side Components 14
- Front Components 15
- Rear Panel Components 16
- Bottom Components 17
- Component Function 19
- Pointing-Device Procedures 21
- Task Procedure 22
- Using the Fn Key 23
- Using Hotkeys 24
- 2-6 Using the Keyboard 25
- Stretching Text (Fn+T) 26
- Using the Easy Access Buttons 27
- Easy Access Buttons 28
- 2-10 Using the Keyboard 29
- Within a Scheme 30
- 2-12 Using the Keyboard 31
- Using the Keyboard 2-13 32
- 2-14 Using the Keyboard 33
- Storing a Battery Pack 35
- Replacing a Battery Pack 35
- Battery Bay 37
- MultiBay 39
- ANAGING 40
- Using Suspend and Hibernation 41
- Task Procedure Result 42
- Low-Battery Condition 44
- 4-6 Managing Power 45
- Charging a Battery Pack 46
- (Battery Quick Check) 47
- Calibrating a Battery Pack 49
- Running a Calibration 51
- Stopping a Calibration 51
- Setting Power Preferences 52
- Continued 54
- Choosing a Performance Mode 59
- Changing a Performance Mode 59
- Setting SpeedStep Preferences 60
- Using the SpeedStep Window 60
- Preference Procedure 61
- Using the SpeedStep Icon 62
- SpeedStep Icon Tasks 62
- Battery Conservation Settings 63
- Caring for Drives 64
- Selecting Drive Locations 65
- MultiBay Weight Saver 65
- Hard Drives 66
- 5-4 Using Drives 67
- Using Drives 5-5 68
- 5-6 Using Drives 69
- Using Drives 5-7 70
- CD-ROM and DVD-ROM Drives 71
- Using Drives 5-9 72
- 5-10 Using Drives 73
- Using Drives 5-11 74
- 5-12 Using Drives 75
- Using Drives 5-13 76
- Drive Assembly 77
- External Diskette Drive Bay 78
- Drive Bay 78
- SuperDisk LS-120 Drive 79
- Changing 80
- Sequence 80
- Selecting a MultiBoot Utility 81
- Computer Security 82
- Using Security Utilities 84
- Using a Power-on Password 85
- Setting a Power-on Password 86
- Entering a Power-on Password 87
- Using Quick Controls 88
- Securing the Computer 6-7 89
- Initiating QuickLock 90
- Exiting QuickLock 90
- Password 91
- Password in Computer Setup 91
- 6-10 Securing the Computer 92
- Using DriveLock 93
- 6-12 Securing the Computer 94
- Securing the Computer 6-13 95
- Disabling a Device 96
- Securing the Computer 6-15 97
- Managing System Information 98
- 6-18 Securing the Computer 100
- Compaq Computer Security 101
- 6-20 Securing the Computer 102
- SING AN 103
- NTERNAL 103
- IMPORTANT: 104
- Setting Up the Modem 105
- Loading a Lotus Script File 106
- Internationally 109
- Travel Connection Checklist 111
- (Windows 95 or Windows 98) 113
- (Windows NT 4.0) 114
- (Windows 2000 Professional) 115
- ONNECTING TO A 116
- Connecting to a LAN 117
- (Windows 95 and Windows 98) 119
- Reinstalling LAN Drivers 123
- Reinstalling Modem Drivers 123
- PGRADING 126
- Inserting or Removing a 127
- Memory Expansion Board 127
- Upgrading Memory 9-3 128
- Replacing the Keyboard 129
- UDIO AND 130
- Selecting an Audio Connector 131
- Adjusting Volume 132
- Changing the Video Mode 134
- Setting Video Preferences 134
- Using PC Cards 11-1 135
- Selecting a PC Card Slot 136
- Configuring a PC Card 136
- Inserting a PC Card 137
- Removing a PC Card 138
- NFRARED 139
- OMMUNICATION 139
- Enabling the Infrared Port 140
- Positioning the Infrared Port 141
- NTELLIGENT 142
- ANAGEABILITY 142
- OMPUTER 144
- ETUP AND 144
- IAGNOSTICS 144
- TILITIES 144
- Using Computer Setup 145
- Select To Do This 146
- Using Compaq Diagnostics 149
- AINTENANCE 151
- Downloading Software Updates 152
- Installing Software Updates 153
- Installing a System ROM 153
- Restoring Software 154
- Operating System 154
- Caring for the Computer 156
- chapter 158
- Quick Solutions Checklist 159
- Solving Audio Problems 160
- Solving Battery Problems 162
- Solving Hard Drive 166
- Problems 166
- Solving Infrared Problems 167
- Solving Modem Problems 169
- Solving PC Card Problems 173
- Solving Power Problems 175
- Solving Screen Problems 176
- Solving USB Problems 177
- USTOMER 178
- Worldwide Telephone Numbers 179
- Location 180
- Code Telephone Number 180
- EGULATORY 188
- Modifications 189
- Canadian Notice 190
- Avis Canadien 190
- Japanese Notice 190
- Airline Travel Notice 191
- Power Cords 191
- Battery Notice 191
- Energy Star Compliance 192
- German Ergonomics Notice 192
- Laser Safety 193
- Safety Precautions for Modems 194
- Telecom Network Approvals 194
- Use of Modems 195
- Regulatory Notices B-9 196
- NOTICE: 197
- European Union Notice 198
- New Zealand Modem Statements 199
- Regulatory Notices B-13 200
- LECTROSTATIC 201
- ISCHARGE 201
- Grounding Methods 202
- PECIFICATIONS 203
- Rated Input Power 204
- Port and COM Port Settings 204
- Modem Specifications 205
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